Whiskerful started as a pet-focused shop with handcrafted collars, bow ties, bandanas, and kanzashi flowers, all made by owner Linh Dao with the help of her two furry assistants, Izzy and Milo. Originally based in Los Angeles, CA, Linh’s family relocated to Richmond, VA in 2022, where every handmade item is still crafted with care.

Today, Whiskerful has expanded into human accessories (like wristlets and hair accessories), cozy pet beds (the Whiskerful Snuggle Sanctuary), stickers, and digital products. Everything reflects our love for pets, creativity, and thoughtful design.

Check her out in the About Us.

Collars/Bowties/Bandana: We recommend hand-washing or spot cleaning your collar and bow tie to increase its longevity. Collars, bow ties, and bandanas can also be washed in the dishwasher or machine washed with mild detergent while placed in a delicate laundry bag to prevent the buckle from scratching. Air dry recommended. When dry, shape the bow and iron for a nice finish.

Kanzashi Flowers: Our kanzashi flowers are all hand stitched and the buttons are attached by using hot glue and thread to secure. We recommend only hand-washing or spot cleaning your Whiskerful products to increase its longevity. Air dry recommended. Shape the kanzashi flower and let it dry for a nice finish.

Whiskerful Snuggle Sanctuary (pet bed / sleeping bag): Cold wash only. Use air-dry cycle or hang to dry. Do not dry with high heat — the sherpa fabric will melt.

Wristlets & Hair Accessories: Spot clean only. Air dry.

For a proper fit, measure your pet's neck with a cloth seamstress's tape measure. Pull the tape snug but not tight. (If you do not have a tape measure, you can use a piece of string and then measure the string with a rigid ruler.) Allow sufficient room to slip two fingers between the collar and your pet's neck. 

All bow ties, bandanas, and kanzashi flowers are removable and are made to fit our Whiskerful collars. However, if you are looking to purchase just the removable items, please be sure to check their garter sizes and opening sizes. Please view our size chart.

Yes! You can now place a Custom Order right here! Feel free to Contact Us for more details or email contact@whiskerfulpets.com. Can't wait to create your one of a kind Whiskerful product!

There is a chance of delays with package delivery, so we recommend that you shop early to ensure your items arrive with plenty of time!

Ordering about 2-3 weeks in advance is recommended to make sure your items are delivered on time. If you need your items sooner, please select expedited shipping. Please know that we are doing everything we can to get your Whiskerful product to you.

Any questions, feel free to contact us atcontact@whiskerfulpets.com

Since Whiskerful products are handmade by me, Linh.

Processing times depend on the product type:

• Delivered instantly via email after purchase.
• Ship within 1–2 business days. Stickers ship via stamps (U.S. domestic = USPS First-Class letter, International = International stamp). This means no tracking is provided, but customers have had no issues in the past. Free shipping applies to sticker-only orders in USA. 
• Made-to-order with care. Please allow 1–2 weeks for production before shipping depending on the number of orders in line before yours (Monday through Friday, not including holidays).

🚚 Shipping details:

• The shipping estimate shown at checkout is provided by carriers and is only an estimate.
• Orders are completed in the order they are received.
• Domestic U.S. shipping is generally quicker than international shipping.
• Shipping speed depends on the method you select at checkout.
• All sewn and made-to-order items (pet wearables, beds, wristlets, etc.) include tracking. Stickers do not.
• Domestic U.S. shipping is generally quicker than international shipping.

If there’s ever a delay with your order, I will personally reach out and keep you updated so you’re never left in the dark.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.

More on Shipping Policy

We offer worldwide shipping!

YES! Free standard shipping for all orders $75+ and over (USD).

Please note, free shipping is applied after discount codes have been submitted; and your subtotal remains above $75 (USD).

Sometimes packages are shipped promptly but experience carrier delays. While we have tried to provide a buffer for any carrier delays with our shipping deadlines, occasionally packages are delayed outside of our control. For packages that appear lost in transit/stolen, we are not responsible. We have found that almost all delayed packages that may appear lost/stolen are delivered or show movement within 10 days. 

When packages appear to be missing, it is almost always one of the following situations:

• The package has been delivered to a different spot than normal on your property
• The shipping carrier marked the package as delivered before it actually has been
• Please contact your local carrier office. Your package may be awaiting pickup at the local Post Office/UPS but the carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household. 

Whiskerful is not responsible for lost or stolen packages once marked delivered.

Every single product was handmade with lots of love and time. If you aren't 100% satisfied, we're here to help!

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. *Sale, digital products, gift cards, and personalized items are non-returnable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@whiskerfulpets.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return/refund will not be accepted.

Please understand that customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommending using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the item is not returned in its original condition, the customer is responsible for any loss in value. All sale, gift cards, and personalized items are non-returnable. 

Please visit our Returns & Exchanges Policy for more details.You can always contact us for any return question at contact@whiskerfulpets.com.

While we don't offer direct exchanges, the fastest way to ensure you get what you want is to return the new, unused item item you have, and place a separate order for the new item that you would like instead before or after your return is accepted.

Please visit our Returns & Exchanges Policy for more details.

Right now, Whiskerful is mainly online. The one event you can always find us at is the Ashland Christmas Market every December in Virginia 🎄.

Future markets or pop-ups will be announced on our website and socials.

Yes! We offer wholesale pricing to retailers. To be considered for wholesale, please visit our Wholesale page and tell us about your store. We will be in touch soon.

We thought you'd never ask! Thank you for your interest in representing Whiskerful! We are currently putting together a program. In the meantime, please visit our Brand Ambassador page to let us know you are interested! We can't wait to have you and your fur baby join our Whiskerful BA family!